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Coombe Abbey Hotel

Content-led website design

Content-led website design

The brief

Coombe Abbey wanted to offer customers a complete brand experience, combining both the Coombe Abbey Hotel and Coombe Abbey park and grounds into one inspiring new website.

Content-led website design
Content-led website design

Promoting everlasting experiences

Coombe Abbey wanted to reposition the brand as a ‘destination’ for everyone, promoting the wide variety of things to do. From the historic hotel, to the 500-acre country park and the new Go Ape tree tops adventure, the website needed to encompass all activities and experiences available for visitors at Coombe Abbey.

Content-led website design

Inspiring direct bookings

To ensure visitors to the website were able to quickly find relevant information, we created a bespoke Inspire Me tool to allow users to tailor their perfect visit to their own interests. Whether they were looking for inspiration for a romantic weekend away for two or a family experience that’s a little bit different. Within the first month after the new website launched, more than 3,000 visitors have used the Inspire Me tool to discover their perfect Coombe Abbey experience.

Content-led website design

Creative content and copywriting

The new website design from Rawww is content-led, easy to navigate and focused on satisfying user intent. It offers a more modern, open and holistic approach in presenting everything there is to do at Coombe Abbey, putting the venue on the map nationally as a standout destination. We also delivered a detailed SEO strategy for the new website, and ensured all copy was optimised for search engines whilst still sounding natural and relevant to the reader. Within the first month following the launch of the new design, Coombe Abbey saw a 25.4% increase in website traffic compared to the same month the previous year.

Content-led website design

Delivering a seamless booking experience

To encourage more direct bookings and as part of the website redesign, multiple booking engines were integrated to make the online booking experience seamless, consistent and easy to follow. The Coombe Abbey shop was also updated, offering customers the chance to purchase merchandise, gift vouchers, event tickets and the on-site florist products in one centralised place without leaving the website.

Content-led website design

Capturing memories through photography

Coombe Abbey also asked for Rawww’s help with a photoshoot to capture Coombe Abbey Hotel and park in its best light. This also provided the marketing department with a bank of good quality images that they have been able to use across a variety of other platforms, such as social media.

Content-led website design

Establishing a consistent brand

To ensure both the Rawww team and Coombe Abbey’s in-house marketing department could continue to work cohesively moving forward, we developed a detailed set of brand guidelines and a tone of voice guide. This provides consistency for customers when interacting with the brand. The copywriting TOV guide was also a good opportunity to reanalyse the Coombe Abbey brand and define its personality, positioning and purpose.

Content-led website design
Content-led website design

Coombe Families

To attract more families to the hotel, Coombe Abbey had developed new family-orientated packages. We offered the team branding support for the new sub-brand ‘Coombe Families’ and created a ‘Coombe Family Magic’ style guide, informing how to consistently use the new sub-brand digital assets on the website and social media. We look forward to continuing supporting the Coombe Abbey team with inspiring, engaging and creative digital marketing support.

Content-led website design

“Rawww have helped showcase Coombe Abbey Hotel as a destination with our new website design, combining both the hotel and country park and focussing on the experiences available to all our visitors. Creating a bespoke 'Inspire Me' tool that allows our guests to personalise their dream visit to Coombe Abbey. The Rawww team were always friendly and provided well-researched industry insight from which we could make informed decisions. We felt we could rely on them to lead the project smoothly from start to finish. ”

- Managing Director, Coombe Abbey

3,000

The number of visitors who used the bespoke Inspire Me tool within one month of new website launch

25.4%

The increase in website traffic in first month after redesign launched, compared to the same month the previous year

Maria

Similar project in mind? speak to Maria:

hello@rawww.com
02477 714 660

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